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RETURN POLICY

Orders can be returned within 10 days of receiving your order.

Returned orders  must be unworn, non damaged with original tags and packaging intact and may be returned for exchange, refund or store credit.

 

Return policy items on sale


Items purchased on sale  may be returned for exchange or a store credit sales are final after 10 days of receipt of your order.

Returns must be sent prepaid, via trackable carrier, insured to the full purchase amount. Yardena Silva reserves the right to deny refunds or exchanges if the returned merchandise does not meet our return policy requirements.  and is not responsible for return/exchange shipping costs, international duties and taxes, shipping loss, or damage of returned goods.

HOW TO PROCESS A RETURN

Email info@yardenasilva.nl  for a return authorization number (RA #) and include the reason for return. Please send returns to:

Yardena Silva
Burgemeester Roosstraat 56-C
3035 AH Rotterdam
The Netherlands

Please write the RA # on your package and ship by PostNL N.V., TNT, UPS or Fedex with a tracking number. Email the tracking number to info@yardenasilva.nl

I will process your return as quickly as possible, however, please allow up to 14 days and up to two billing cycles for the return to appear on your Pay-pal account. A confirmation email will be sent once your refund has been processed.

SHIPPING

Your order will be processed by shipping service within 2 to 4 working days for orders in Europe and 5 to 7 working days for the rest of the world, Monday through Friday, holidays excluded. Orders are shipped from Rotterdam, the Netherlands.

DOMESTIC SHIPPING 

Shipments within Holland are sent by PostNL N.V.. Shipping rates depend upon weight and delivery location. A shipment confirmation email with the tracking number will be sent to you. Signature is required upon delivery, unless the client specifies otherwise..

INTERNATIONAL SHIPPING 

International orders will be shipped by TNT Post. A shipment confirmation email with the tracking number will be sent to you. Please allow 5 up to 7 working days for delivery.

International orders may be subject to import duty and tax depending upon the country in which you reside. The recipient is responsible for payment of these charges. Please check with your local customs office for details, as we are not able to provide estimates.

PRIVACY POLICY

Yardena Silva will not disclose your information to other organizations or third parties. Any personal information that you provide is confidential and used to process your order. I may use your information to contact you about new products and special promotions. If you would like to have your name removed from our mailing list, please email info@yardenasilva.nl.

Company information

Yardena Silva

Burgemeester Roosstraat 56-C

3035 AH Rotterdam

Tel.: +31644571418

Tax exempt number NL134528463B01

Chamber of Commerce number: 59986417